Filtering & managing the queue

The left-hand Filters column of Respond allows you to filter the queue. You can filter by Case Status, Wellness level, and On-Call Verification Status if your school also has Securly On-Call.

Just click on the checkboxes to filter the case queue and use the Clear button at the top of the filter panel to clear it.

You can also click on the wellness tag in a case to filter the queue to display cases for only that particular selection.

To sort cases, use the Sort By dropdown on the top of the case queue.